Shipping & Delivery Policy

Last updated: September 30, 2025

Thank you for shopping with us. This Shipping & Delivery Policy outlines how we handle and process orders placed on our website.

1. Shipping Locations

We currently ship orders to:

• The United Kingdom (mainland and Northern Ireland)
• Select European countries (please contact us for availability)

If your location is not listed at checkout, please contact us to confirm shipping options.

2. Processing Time

• All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).
• Orders placed after 2:00 PM may be processed the next business day.
• During high-demand periods or promotions, processing may take slightly longer.

3. Shipping Methods and Estimated Delivery

Tracking information will be sent to you via email once your order has been dispatched.

4. Delivery Issues

If you haven’t received your package within the estimated delivery time:

• Check your tracking information
• Contact your local delivery office or courier
• Reach out to our customer service team:

Phone: 01865 3734035
Address: 135 Oxford Lane, Kidlington, Oxford, Oxfordshire, OX5 3BP

5. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If your order is returned to us, we may charge a reshipping fee.

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• Please contact us within 7 days of delivery (or expected delivery).
• Provide order number, photos (if damaged), and full details.
• We will do our best to resolve the issue as quickly as possible.

7. International Customs & Duties

International orders may be subject to customs fees, taxes, or import duties upon arrival. These charges are the responsibility of the recipient and vary by country.