Refund & Return Policy
Last updated: September 30, 2025
We want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, you may request a return or refund under the conditions outlined below.
1. Right to Cancel (UK & EU Customers)
Under the Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days from the date you receive your goods, without giving any reason.
To exercise this right:
- The product must be unused and in its original condition and packaging
- You must notify us within 14 days of delivery
- You then have another 14 days to return the goods to us
2. Items That Cannot Be Returned
The following items are non-refundable unless faulty:
- Opened or used cosmetics, supplements, or health products
- Perishable goods
- Custom-made or personalized items
- Gift cards or digital downloads
3. How to Request a Return
- Email or call our customer service team
- Provide your order number and reason for return
- Wait for return instructions before sending the product back
Phone: 01865 3734035
Address: 135 Oxford Lane, Kidlington, Oxford, Oxfordshire, OX5 3BP
4. Return Shipping Costs
- If you are returning due to change of mind, you are responsible for the return shipping costs
- If the item is faulty, incorrect, or damaged, we will cover return shipping or offer a replacement
5. Refunds
Once we receive and inspect your return:
- You will be refunded using the original payment method
- Refunds are usually processed within 5–10 business days
- You will receive a confirmation email once your refund is issued
We reserve the right to deduct any loss in value if returned items are not in a resellable condition.
6. Exchanges
If you wish to exchange a product, please contact us. Exchanges are subject to availability.
7. Contact Us
If you have any questions about returns or refunds, please contact us:
Phone: 01865 3734035
Address: 135 Oxford Lane, Kidlington, Oxford, Oxfordshire, OX5 3BP