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Privacy Policy

Last updated: September 30, 2025

We take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website.

Who we are

Company address:
135 Oxford Lane, Kidlington, Oxford, Oxfordshire, OX5 3BP
Phone: 01865 3734035

What personal data we collect

  • Name and surname
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment providers)
  • IP address and browser data
  • Any other information you provide via contact forms or while placing an order

How we use your data

  • Process and ship your orders
  • Provide customer support
  • Send you transactional or promotional communications (with your consent)
  • Improve the functionality and performance of our website
  • Comply with legal obligations

Legal basis for processing

We process your personal data only when:

  • You give us your consent
  • It is necessary to perform a contract with you
  • We have a legal obligation
  • There is a legitimate interest (e.g., preventing fraud, improving services)

Data retention

We keep your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax or accounting requirements).

Data sharing

We do not sell your personal data. We may share your data with trusted third parties that help us provide our services, such as:

  • Payment gateways
  • Shipping companies
  • IT and hosting providers

These partners are bound by confidentiality agreements and comply with data protection laws.

Your rights

You have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion ("right to be forgotten")
  • Object to processing or request restriction
  • Withdraw your consent at any time
  • File a complaint with a supervisory authority

To exercise any of these rights, please contact us at the address or phone number listed above.

Cookies

We use cookies to improve your browsing experience. For more details, please refer to our Cookie Policy.